Returns & Refund Policy

We want you to be completely satisfied with your Prestige Tables purchase. If you are not happy with your speaker for any reason, we make the return process straightforward.

30-Day Return Window

You may return any item purchased from Prestige Tables within 30 days of the delivery date for a full refund of the product price. The return window begins on the date your order was delivered, as confirmed by carrier tracking.

Condition Requirements

To be eligible for a full refund, returned items must be:

In unused or like-new condition
In their original manufacturer packaging (box, inserts, protective materials)
Accompanied by all included accessories (charging cables, documentation, etc.)

Speakers showing signs of use, physical damage caused by the buyer, or missing accessories may be eligible for a partial refund at our discretion. We will communicate any deduction before processing.

Return Shipping Costs

Defective or damaged items: We cover 100% of return shipping costs for items that arrive faulty, damaged in transit, or not as described. We will provide a prepaid return shipping label via email.

Change-of-mind returns: For returns due to personal preference (e.g., you changed your mind or ordered the wrong model), the buyer is responsible for return shipping costs. We recommend using a trackable shipping method. We are not responsible for return packages lost in transit.

Defective or Damaged Items

If your speaker is faulty, stops working within the warranty period, or arrives damaged:

Contact us at contact@prestigetables.com within 48 hours of delivery for transit damage, or any time during the warranty period for defects
Include your order number, a description of the issue, and photos where applicable
We will arrange a free replacement or full refund — your choice — with no return shipping cost

How to Start a Return

Email contact@prestigetables.com with your order number and the reason for your return
We will reply within 1 business day with return instructions and, where applicable, a prepaid shipping label
Pack the item securely in its original packaging and drop it off with the carrier
Once we receive and inspect the returned item (typically within 2–3 business days of receipt), we will issue your refund

Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days of us receiving the returned item. Your bank or card issuer may take an additional 3–5 business days to post the credit to your account. We will email you a confirmation when the refund has been issued.

Exchanges

We do not currently process direct exchanges. To receive a different model, please return the original item for a refund and place a new order for the model you want.

Non-Returnable Items

The following cannot be returned unless defective:

Items returned after the 30-day window
Items without original packaging or with missing accessories (eligible only for partial refund)
Opened hygiene accessories (e.g., earbud-style earpieces if included)